As the COVID-19 situation continues to evolve, we encounter many choices in how to best adapt and support our consumers. In accordance with Washington State’s “Stay Home, Stay Healthy” Order, Bonavita is operating at reduced capacity for processing and shipping warranty claims. We anticipate returning to normal operations on June 1, but as the rapidly changing public health crisis evolves, this timeline may need to be extended. We apologize for the inconvenience this causes our loyal consumers. We greatly appreciate your patronage and look forward to assisting in your coffee and tea brewing needs at our next opportunity.

If you are experiencing an issue with your Bonavita product within the warranty period, please complete the below form.

In most cases, we will send a replacement part or product and contact you once it has shipped. If you wish to discuss your claim before your replacement ships, please note this in the comments section.

To ensure timely processing of your claim, please include as much information as possible.

Please do not ship your defective product to us or dispose of it before we contact you. Please ensure that you click submit once your form is complete. Once your form is successfully submitted, you will see a message stating that your form has been submitted and you will receive an automatic email reply.

To prevent shipment of duplicate replacement items, please only complete this form once. If you have more than one product experiencing an issue, please note this on your claim form. If you would like to add additional information after submitting the form or have previously submitted a form for the same item, please email customersupport@bonavitaworld.com.

Your complete satisfaction is important to us, and we strive to handle all warranty claims as quickly as possible. Please allow up to 10 business days for your claim to be processed. Saturdays, Sundays and holidays are not included in this timeframe.

Thank You.

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