Payment term and account limits:
Check customers are Net 15 Days on invoice date. Credit Card customers are charged weekly on Wednesdays for the previous week's purchases. Credit limit is set at $5,000.
Terms of sale:
Arrival to US Port (JFK, ORD, DAL, LAX and MIA). Selected areas delivery to door as offered.
Auto order limits system:
In the event of customers exceeding credit limits (in days or dollar limit) or missing payment deadlines, salespersons and customer online login will be automatically unable to enter new orders. To resume access and to place new orders, overdue and/or over limit amount on account will need to be paid. Overdue payments are assessed per month at 1% interest.
Minimum orders & charges:
All Dutch orders must total $350 or more in order to be processed. Dutch box charges are $5.75 per box/master (this includes interior ice packing or winter packing). There is a $12.50 clearance fee and a $8.50 Export Agriculture fee per invoice.
Hilverda De Boer strives to respond to cutomers immediately and responsibly in order to discuss, solve and settle claims in a timely manner. Hilverda de Boer is doing its utmost to guarantee you the best product; flowers, however, are a natural product and there is always an opportunity of damage or other issues that are out of
our control. In case of any quality discrepancies, missing products or other quality issues, Hilverda de Boer
must be notified by email 24 hrs after arrival.
All requests are to be sent to your sales representative accompanied with;
Pictures of the affected flower
Picture of the box label
Pictures of the whole claimed lot of flowers
Date of arrival
Quantity of products
When all requests are reviewed by the sales representive and when approved, your credit will
be added to your statement.