Payment term and account limits:
Check customers are Net 15 Days on invoice date. Credit Card customers are charged weekly on Wednesdays for the previous week's purchases. Credit limit is set at $5,000.
Terms of sale:
Arrival to US Port (JFK, ORD, DAL, LAX and MIA). Selected areas delivery to door as offered.
Auto order limits system:
In the event of customers exceeding credit limits (in days or dollar limit) or missing payment deadlines, salespersons and customer online login will be automatically unable to enter new orders. To resume access and to place new orders, overdue and/or over limit amount on account will need to be paid. Overdue payments are assessed per month at 1% interest.
Minimum orders & charges:
All Dutch orders must total $350 or more in order to be processed. Dutch box charges are $5.75 per box/master (this includes interior ice packing or winter packing). There is a $12.50 clearance fee and a $8.50 Export Agriculture fee per invoice.
Hilverda De Boer USA has delayed clarifying terms of carriage responsibilities of domestic Airlines/Truck lines/Overnight Carriers, however increasing and ongoing issues with logistics outside our direct control are proving to continue to be difficult during COVID into 2021.
We offer this Conditions of Contract and Carriage as a clarification of where Hilverda De Boer vs. domestic carrier's responsibility.
HILVERDA DE BOER USA Conditions of Contract and Carriage
Applicable to domestic Airlines, Couriers, All Third Party Contractors.
For transport of goods, the domestic airline/truckline/overnight carrier (FedEx/UPS) the airway bill is being used is the prime contractor and is responsible towards the consignee for failure of service.
It is basically our task to help you file a claim to the airline/carrier in cases where something of this nature occurs as being your forwarding agent.
*HDB USA may receive different forms of compensation that relate to a shipment claim. HDB USA compensation to you will be depending exactly on the outcome of such from the airline/carrier.
*Airlines/Carriers would pay for product onlyor product/air freight charges. Each situation and carrier will handle claims differently.
*All shipments are to be paid in full even in the event of the shipment being short, spoiled or lost; what proceeds is HDB helping the client filing a claim to the airlines and waiting for the resolution as we do not credit in advance and only do so until the airlines/carrier approves the claim.
*Claims to the airline/carrier must be filed timely, usually within 15 days. Supporting documents are needed. (pictures, discrepancy report by the airline, invoice)
*Some of the airlines/carrier may take up to 90 days for a claims resolution. However, for all of them the minimum waiting time is 30 days.
*The liability of the airline/carrier is limited. Due to this we require all shipments to have a declared value to protect your right to claim with the airlines/carrier.
*Airlines/carriers do not compensate for damages of all kinds. There are many exceptions depending on the “Contract of Carriage” as printed on the reverse of the airway bill/truck bill/overnight carrier.
Hilverda De Boer strives to respond to customers immediately and responsibly in order to discuss, solve and settle claims in a timely manner. Hilverda De Boer is doing its utmost to guarantee you the best product; flowers, however, are a natural product and there is always an opportunity of damage or other issues that are out of our control (noted above). In case of any quality discrepancies, missing products or other quality issues, Hilverda de Boer must be notified by email 24 hrs after arrival.
All requests are to be sent to your sales representative accompanied with;
Pictures of the affected flower
Picture of the box label
Pictures of the whole claimed lot of flowers
Date of arrival
Quantity of products
When all requests are reviewed by the sales representative and when approved, your credit will
be added to your statement.