Job Description:
The successful applicant will have experience of working in an IT Support environment, troubleshooting Windows Desktop, Server and VoIP, delivering 1st, 2nd & 3rd line support.
The successful IT Support Engineer must be up to date with latest developments in Server, Cloud and VoIP technology, with a commitment to delivering the highest standards of Customer Service, by phone and face-to-face.
Job Title
IT Support Engineer
Reports To:
Chief Technology Officer
Job Overview:
This role is very dynamic, supporting local and national customers. You will be exposed to a range of business environments and requirements and need to be able to adapt your solutions to the needs of individual clients. Day to day jobs can vary significantly and good candidates will use their fundamental knowledge sets to take on new challenges and technologies.
Responsibilities and Duties:
- Experience in a technical support / help-desk environment
- Windows Server - Deployment and troubleshooting including Active Directory & Group Policy
- Microsoft Hyper-V - Configuration and administration
- Desktop OS Troubleshooting
- Third Party Software Troubleshooting e.g. Sage, Quickbooks
- VoIP Systems - Planning, Deployment & Support
- Networking - Routers, Switches and vLans
- DHCP, DNS, TCP/IP Transport troubleshooting
- Microsoft 365 configuration - Deployment and migration including Sharepoint, Exchange and Endpoint Manager
- Project planning, execution, and completion
Experience:
- IT Support: 3 years (preferred)